Help center

Choose your dates, locations and car on the website or in the app. Review the summary and follow the confirmation steps. Our team can also help you through WhatsApp.

Bring ID, a valid driving licence held for at least one year and the requested payment documents. Our rental conditions set a minimum age of 18. Read the rental conditions for your booking.

Book once you know your dates, especially around holidays. Availability depends on the car and dates and is checked during booking.

The summary shows the rental total, delivery and selected extras. Available payment methods appear at checkout. The deposit and any charges linked to vehicle use are stated separately.

The amount depends on the vehicle and is shown on its page and in your agreement. A card pre-authorisation reserves the funds. Release and the time it takes to appear in your balance depend on closing the rental and your bank. See our deposit guide.

Choose collection and return locations from the destinations offered. Provide your flight or address to arrange the handover. Delivery fees appear in the summary. In restricted-access areas, we agree an accessible meeting point with you.

The mileage allowance and extra-kilometre rate are stated before confirmation. An unlimited-mileage option may be offered depending on the car. Check the summary and agreement.

The agreement prohibits leaving Morocco and driving on tracks unsuitable for normal vehicles. Plan your route around these restrictions and contact us if access is uncertain.

Yes, these are paid options on eligible vehicles. The daily rate and total for your rental are shown before confirmation. An additional driver must meet the rental conditions and be named on the agreement. Provide the child’s age and weight for the seat.

Comprehensive insurance applies under the agreement, with its stated excesses, obligations and exclusions. It does not mean all damage is covered without any cost to you. Check the conditions for your vehicle before booking.

Move to safety, then contact the assistance number in your agreement. In an emergency, call local emergency services. Follow the agreement’s instructions and deadlines for documents. Our accident and breakdown guides explain the steps.

Find our phone, WhatsApp, email and address on the contact page. For an existing booking, include its reference so we can help you.